LoanDepot to serve Ginne Mae loans internally – NMP
LoanDepot, the nation’s second-largest non-bank retail lender, said today it will bring in-house service for Ginnie Mae loans funded by the FHA, VA and USDA.
The company said the move builds on the continued investment in LoanDepot’s service platform, allowing it to evolve for operational efficiency and improved customer service.
Earlier this year, LoanDepot began retaining service for the newly funded Freddie Mac and Fannie Mae loans, while also laying the groundwork for the Ginnie Mae mortgage-backed securities. Ginnie Mae’s approval for servicing her in-house loans is important, LoanDepot said, because Ginnie Mae remains the primary guarantor in the market for securities containing FHA, VA and USDA loans.
“Serving our Ginnie Mae loans in-house is important to LoanDepot as it enables us to provide the best care and service our clients have come to expect, from initial consultation to service throughout the life of their loans,” said Dan Binowitz, executive vice president of capital market services and operations at LoanDepot. “We rely less on third-party outsourcing partners, which streamlines the process and allows us to work directly with our customers so that we can deliver the exceptional service they expect and deserve. “
To keep up with this evolution and continued growth, LoanDepot recently upgraded its service portal with intuitive technology. LoanDepot is also recruiting for positions within its service organization, focusing on talent in contact with customers.
Since its launch in 2010, LoanDepot has brought a digital first approach to the home buying industry, making buying or refinancing a home easier, faster and less stressful.